FAQ
CONTACT US
We are located in Chelsea. Please contact us to arrange an appointment. Tel: 0207 349 8811.
If you have any questions which we have been unable to answer on our website, whether it be order
enquiry related or need any other information, you can contact us by email or telephone. Please
email us on info@lenyg.com, otherwise
please call us from Monday- Friday between 9.30am-5.30pm on: +44 207 349 8811.
MY ACCOUNT
Yes. As we offer a unique online made to measure service we need to record your own body measurements
in your personal account as this will enable us to process your order.
Please click on Forgot Password
link in members log in section and follow the instructions.
If you are experiencing technical problems please email on
info@lenyg.com or call us: 0207 349 8811.
ORDER
We use beautiful and luxurious fabrics from the finest mills. Our fabrics include taffeta, lace, wool crepe, silk
and beaded silk among others, as well as seasonal fabrics
All our made to measure garments are hand made in our London based atelier. Our specialist in-house team will ensure
that you receive the highest quality and an exceptional fit to every piece that is individually cut and finished to
your own measurements.
After you place your order, you will receive an email from us with an order email acknowledgement. Only once your
credit card details have been approved and delivery address has been verified that your order will be accepted. At
this point you will receive a second email confirming your order.
We will work with you to ensure you provide us with your correct measurements, as we strive to create the perfect
outfit. If we have any questions we will contact you for more information.
It take 15 days from the date of order for you to receive your individually made garment(10 days for London deliveries).
As we are making your outfit to fit your own unique measurements we cannot offer refunds. If you have a problem with
the fitting, we offer one free alteration service within 14 days of receipt of your garment. Please email us for an
alteration form on: customer@lenyg.com
Returns of jewellery are accepted within 26 days of receipt. All our items are in pristine condition. We do not accept
pieces that have been used, worn, or damaged by the customer.
If you have noticed that a mistake has been made on your order, please contact us within 48 hours on
customer@lenyg.com
Yes, you can. Please contact us for shipping details. The delivery cost will be calculated according to the country,
weight and size of your parcel.
BESPOKE SERVICE
In addition to our seasonal made to measure fashion collection, we also offer a bespoke service to clients looking
to create a unique garment made to your own specifications.
We also create unique made to measure maternity wear for those expecting mothers who cannot find an outfit to fit their proportions or are just simply looking for that special dress for an occasion.
We also create unique made to measure maternity wear for those expecting mothers who cannot find an outfit to fit their proportions or are just simply looking for that special dress for an occasion.
We do not have a shop. Clients wishing to use our bespoke service can visit us at our Chelsea studio by appointment only.
Of course you can. While we offer a vast selection of fabrics, we understand clients may want a specific fabric that we don’t carry.
PAYMENT
We accept Master Card, Visa, Maestro, Solo & JCB.
Our site is as secure as we can make it. We use World Pay to process payments.
SHIPPING
For orders in London we offer a speedy delivery service of 10 days from date of order.
We will choose the most appropriate courier company depending on your order, the time it was placed and courier available.
We will use the following couriers(interlink, parcel force..) but cannot specify prior to dispatch which one we will use.
We will use the following couriers(interlink, parcel force..) but cannot specify prior to dispatch which one we will use.
Once your order has been picked up for delivery we will supply you with tracking details
For all UK delivery we charge £15.
Contact us for shipping charges in Europe and the rest of the world.
Contact us for shipping charges in Europe and the rest of the world.
Your order will be carefully wrapped in tissue paper and placed inside a black gift box. For security reasons the
box will be placed inside tough resistant unbranded bag.
Leny G insures each purchase during the time it is in transit until it has been delivered to you. We require a
signature for all goods delivered, at which point responsibility for your purchase passes to you. If you have
specified a recipient who is not you for delivery purposes then you accept that a signature from them is evidence
of delivery and that we have fulfilled our responsibility.
SECURITY
All your information is kept private and confidential. We will not share, sell or rent any of your information
without your consent. For further details please read our Terms & Conditions statement.
